Finnish online store - Free shipping in Finland for orders over €75
Customer service
Need help? We are here for you. Below you will find frequently asked questions and their answers. We recommend that you read them first, as the answer to your question may already be there. If you cannot find what you are looking for in the FAQ section, our customer service will be happy to help. You can contact us via the form at the bottom of the page or by sending us an email at info@wellen.fi.
Faq
Yes, Wellen is a completely finnish online store, and all products are delivered from a Finnish warehouse.
We process and ship your order within 1-2 business days. The final delivery time depends on your location and the shipping method you choose, and is typically 1-5 business days depending on the carrier.
Our customer service is happy to help. You can contact us via the form on the page or by sending us an email at info@wellen.fi.
Yes, unused products have a 14-day return policy. The customer pays any shipping costs incurred for the return. If you would like to return the product, please contact us by email at info@wellen.fi or using the form below. Remember to leave your email address or phone number so that we can contact you.
Contrary to popular belief, satin and silk are not the same thing. A fabric made from silk can be satin, but satin does not automatically mean silk. Satin is not an actual material, but a way of weaving a fabric. Its characteristic smooth and shiny surface is created by a special weaving technique, in which the threads run across the surface of the fabric in a way that reflects light and makes it feel soft. Satin can be made from a variety of materials, such as polyester, nylon, viscose or silk. Silk is a natural fiber obtained from the cocoon of the silkworm. It is one of the most prestigious and luxurious textiles in the world, and has been used for centuries, especially in clothing and bedding. Unlike synthetic materials such as polyester, silk is naturally breathable, hypoallergenic and exceptionally pleasant to the skin. Its unique natural properties make silk an excellent choice for supporting hair well-being.
Yes, Wellen is a completely finnish online store, and all products are delivered from a Finnish warehouse.
We process and ship your order within 1-2 business days. The final delivery time depends on your location and the shipping method you choose, and is typically 1-5 business days depending on the carrier.
Our customer service is happy to help. You can contact us via the form on the page or by sending us an email at info@wellen.fi.
Yes, unused products have a 14-day return policy. The customer pays any shipping costs incurred for the return. If you would like to return the product, please contact us by email at info@wellen.fi or using the form below. Remember to leave your email address or phone number so that we can contact you.
Contrary to popular belief, satin and silk are not the same thing. A fabric made from silk can be satin, but satin does not automatically mean silk.
Satin is not an actual material, but a way of weaving a fabric. Its characteristic smooth and shiny surface is created by a special weaving technique, in which the threads run across the surface of the fabric in a way that reflects light and makes it feel soft. Satin can be made from a variety of materials, such as polyester, nylon, viscose or silk.
Silk is a natural fiber obtained from the cocoon of the silkworm. It is one of the most prestigious and luxurious textiles in the world, and has been used for centuries, especially in clothing and bedding. Unlike synthetic materials such as polyester, silk is naturally breathable, hypoallergenic and exceptionally pleasant to the skin. Its unique natural properties make silk an excellent choice for supporting hair well-being.